Fireglow Instant Light Fire Logs

Fast Delivery

Local Delivery: 

We deliver throughout Huddersfield & most of Halifax on our own delivery vehicles, with no charge. To check whether you fall within our free delivery area, you can enter your postcode on our checkout page. 

We aim to deliver locally within 3 - 5 working days, you’ll get a confirmation of a delivery day via email once you have placed your order. 

If you have any delivery instructions, please email us prior to your delivery. We always try to make the delivery as easy as possible and leave the goods where convenient for you. Our delivery vehicles have crane-off facilities to offload bulk logs & crates. Please note, bulk bags & crates of logs cannot be carried up flights of stairs or moved across uneven ground. For more information, please look at our deliveries page.  

Nationwide Delivery: 

If you live outside of our free delivery area, your order will be delivered via the pallet network. There will be a fixed delivery charge, which you can find on the checkout page when entering the delivery postcode.  

Delivery via the pallet network should be made within 3 - 10 working days. The driver will offload the pallet with a pallet truck, and leave the order curbside. Please refer to our deliveries page to make sure this method will be suitable for you, before placing your order.

Returns

If you are not satisfied with your purchase, please contact us within 14 days to arrange a refund. It is the customer's responsibility to return the order of goods and we will refund you the cost of the product order within 30 days. We are unable to refund you for the cost of return.

Returning goods must not have been used in any way, be unmarked and free from blemishes, and must be returned in a saleable condition. For a more detailed explanation of our returns policy, please see our Returns page.